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About Us This web site is owned and operated by Black Cat Fireworks Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Black Cat Fireworks Ltd
Standard Drive, Crosland Hill, Huddersfield, West Yorkshire, HD4 7AD
Phone: 0148 640640
Fax: 01484 658039
Email: orders@blackcatfireworks.co.uk
Company number: 1900841 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Delivery Schedule We aim to offer a fast and efficient service to all of our customers and use only the most reliable couriers to help us achieve this. We deliver throughout the UK (excluding Ireland) and all of our prices are inclusive of VAT.
When placing your order with us you will be asked to select from one of the below delivery options.
1. Next day* delivery service - between the hours of 8am and 6pm - available to both business and private addresses
2. Saturday Delivery - before noon - available to both business and private addresses
3. Free Pick-up from our Huddersfield site - this will ensure no delivery costs are incurred
The cost you incur will be dependent upon the method of dispatch that you opt for. Costs are outlined as follows:
1. Next day* delivery costs to private/residential addresses are as follows:
Mainland UK - £15
Scotland (ex Highlands) - £20
Cornwall/Gwynedd, Dyfed & Powys - £20
2. Saturday delivery costs to private/residential addresses are as follows:
Mainland UK - £45
Scotland (ex Highlands) - £50
Cornwall/Gwynedd, Dyfed & Powys - £50
Once your order has been received and processed you will receive an e-mail from us confirming all the details in relation to your order.
* Next Day - order received before 10am will be delivered the following working day. Order received after 10am will be delivered a day later. e.g an order placed before 10am on a Monday will be delivered on Tuesday, an order placed after 10am on Monday will be delivered on Wednesday. |
| Tax Charges Mainland UK orders have 17.5% VAT included. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee If upon receipt of your goods you are not entirely satisfied, we will be happy to provide you will a full refund, excluding delivery, providing the goods are returned to us in good condition.
Should our products not reach you in perfect condition we will do our best to resolve the matter quickly and efficiently. When possible will we send an identical replacement product or send a product that is of equal value to or exceeds the value of the original product |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01484 640640 or fax us on 01484 658039 or write to us at Black Cat Fireworks, Standard Drive, Crosland Hill, Huddersfield, West Yorkshire, HD4 7AD |
Privacy Policy Black Cat Fireworks Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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